Refund Policy

This section forms part of COWnting's Terms and Conditions and is permanently available at cownting.app/refund-policy.

We offer a 30-day money-back guarantee on purchases made through our web channel. If you are not satisfied with COWnting, request a refund within 30 days of the purchase or of the paid renewal and we will refund you.

General principle

Refunds are handled by whoever charged you for that purchase. Your purchase receipt shows who the seller of that transaction was.

COWnting cannot issue a money refund on its own for a purchase charged by an app store.

If the issue is with the product itself — functionality, access, data — contact us first at info@grufo53.com: in most cases we resolve it without a refund being needed.

App Store purchases (iOS)

Purchases made on the App Store are charged by Apple. Refund requests are handled directly with Apple, through reportaproblem.apple.com or your Apple account settings.

The final decision rests with Apple under its own policies. COWnting cannot grant, force or reverse an App Store refund.

Google Play purchases (Android)

Purchases made on Google Play are charged by Google. Refund requests are handled under Google's policies, through play.google.com/store/account or the Google Play refund flow.

The final decision rests with Google under its own policies.

Web purchases with a merchant of record

Where your receipt shows a merchant of record as the seller, that merchant handles returns for that order.

We offer a 30-day money-back guarantee: if within 30 days of the purchase or of the paid renewal you are not satisfied, we will refund you.

To request it, write to us at info@grufo53.com and we will process it, or contact the merchant of record's order support directly. Where the merchant of record is Paddle.com, its order support is at paddle.net.

Web purchases with GRUFO 53 SAS as the seller

Where your receipt shows GRUFO 53 SAS as the seller, we handle the refund.

Write to us at info@grufo53.com within 30 days of the charge, stating your organization's name, the date of the charge and the payment method used. We confirm receipt and process the refund to the same payment method.

If an electronic tax document was issued for that charge, a full refund may require issuing the corresponding credit note. Tax documents are issued in accordance with applicable Argentine regulations.

Right of withdrawal (Argentina)

If you contract as a consumer in the Argentine Republic, you have the right to withdraw within 10 calendar days of entering into the contract, without giving reasons and at no cost, under article 34 of Law 24.240 and articles 1110 et seq. of the Argentine Civil and Commercial Code.

This right cannot be waived. Our 30-day guarantee exceeds it; it does not replace it.

You can exercise it by writing to info@grufo53.com or through the Botón de arrepentimiento available on our website, with no prior registration required.

Effect of a refund on access

• Full refund or reversed charge: access to paid-plan features stops and the organization returns to the Free plan. Your account and your organization remain active, and your operational data is not deleted.
• Cancelling a renewal, without a refund: you keep access to the paid plan until the end of the period already paid for.

Free trials

During a free trial there is no charge, so there is no amount to refund. If you cancel before the trial ends, no charge is made.

If the trial ends and you do not continue with the subscription, access to the paid plan stops and the organization returns to the Free plan.

Charges reversed by your financial institution

If a charge is reversed at your request through your bank or payment method, the consideration supporting the paid plan ceases to exist and access to those features stops. Your account remains active on the Free plan and your data is retained.

If you believe a charge was incorrect, contact us first at info@grufo53.com: it is faster and does not interrupt your service.

Plan changes

Plan upgrades and downgrades are not refunds. How the difference is prorated or credited is determined by the channel where the subscription was purchased.

Consumer rights

These conditions do not affect any statutory withdrawal, cancellation or return rights available to you under mandatory consumer protection law in your country of residence.

How to contact us

GRUFO 53 SAS — Andrés Blanqui 4165, Córdoba Capital (CP 5009), Argentina. info@grufo53.com · WhatsApp +54 9 351 633 5599

We respond to refund requests within 10 business days.